Can we negotiate the price based on order quantity?
Certainly. We offer different pricing tiers for various order quantities (e.g., 500, 1,000, and 10,000 pieces). Please feel free to contact us for a specific quote.
Can I request a product sample?
Yes, we can provide one sample free of charge. However, the buyer is responsible for the shipping costs or may provide a courier account (DHL/FedEx/TNT).
Do you support product customization and logo printing?
Yes, we accept customization. We can print your logo according to your design drawings and customize glass shapes, embossing, frosting, or silk-screening.
How is quality control managed?
We provide production process updates and quality inspection videos or photos. Before delivery, all documentation and inspection media are shared with the customer.
What is the typical delivery timeframe?
Products in stock are shipped within 7 days. For regular custom orders, the lead time is approximately 15-20 days.
What happens if products arrive broken?
While we ensure high-quality packaging, we will check and send replacement products if any items are found broken upon arrival.