Q1: Can I get a sample before placing a bulk order?
Yes, we provide samples within 5-7 days for normal items and 15-30 days for new developments. Sample fees are typically returned upon placing a bulk order.
Q2: Where is the best place to install a ceiling fan?
Ideal locations include seating areas, bedrooms for nighttime cooling, or near entryways to provide immediate relief from summer heat.
Q3: What direction should the fan spin during different seasons?
In the hot season, use the forward setting (counter-clockwise) to create a cooling breeze. In the cold season, use the reverse setting (clockwise) to circulate trapped warm air.
Q4: Do you offer customization for smart home devices?
Yes, our fans support customization for various smart systems, including Google Assistant and Amazon Alexa, via Wi-Fi or App control.
Q5: What is the warranty on the motor and parts?
We offer a 10-year warranty on the DC motor and a 2-year warranty on other fittings and electronic components.
Q6: Are your products certified for international markets?
Our products meet rigorous standards and hold certifications including CE, CB, ETL, RoHS, REACH, SAA, and KC.
PureRay Light
