?
Frequently Asked Questions
Are you a factory or trading company?
We are a factory, we have our own design team and producing workshop.
Can you customize according to the photos and ideas provided?
Of course, we started the large-scale art customization business in 2007 and added the chandelier customization section in 2012, accumulating 20 years of experience. You can express your requirements through drawings or photos to reach an optimal scheme.
What grade of glass and crystal do you use?
We use first-class quartz sand resulting in ultra-white, highly transparent glass. Currently, AAAA grade artificial crystal material is used, which is the highest grade in China.
Is there a charge for making samples?
Yes, samples are charged at cost, depending on size and requirements. Usually, samples can be produced in 3-7 days.
How long is your warranty period and what if the light source breaks?
The warranty is 2 years. We provide replacement light sources free of charge if they fail within the warranty period.
How can I get your wholesale price for a single piece?
Even for a single piece, we calculate the price based on the ex-factory price (wholesale price), as we look forward to future cooperation.